Privacy and Data Protection Policy

This policy explains how JSE Academic Ltd (“JSE”, “we”, “us”) collects, uses, stores and shares personal data when providing education consultancy and referral services to prospective UK home students. It is designed to meet our obligations under the UK GDPR and the Data Protection Act 2018.

JSE Academic Ltd is a private limited company registered in England and Wales (company number 17115832). Our registered office is 81 Tetley Road, Birmingham B11 3BX. For data protection queries contact info@jseacademic.co.uk.

This policy applies to personal data relating to prospective students, enquirers, referees and any other individuals whose information we handle in the course of our work. It applies to all founders, staff and contractors.

Depending on the enquiry, we may collect:

• Identity and contact details (name, email, telephone number, address).
• Date of birth and residency or fee-status information where needed to assess home-student eligibility.
• Education history, work experience and supporting documents the individual chooses to provide.
• Records of communications, screening notes and referral status.

We do not seek special category data as a matter of course. If a student volunteers health or similar information relevant to support needs, we handle it only as needed for that purpose and with appropriate care.

We use personal data to:

• Respond to enquiries and assess suitability for UK home higher-education routes.
• Provide accurate information about programmes, campuses, entry routes, fees and next steps.
• Refer a student, with their agreement, to a partner higher-education provider.
• Keep records required for our referral work and for legitimate business administration.
• Handle complaints and improve our service.

We process personal data because the individual has requested our services or agreed to a referral (steps necessary to take at their request prior to a contract, and/or consent to share with a named provider), and because we have a legitimate interest in administering referrals and protecting the integrity of our records. We do not sell personal data.

We share student information with an education provider only where the student has agreed to be referred to that provider, and only for the purpose of that referral and subsequent application support. We may also share information with professional advisers or insurers where necessary, and with authorities if required by law. We do not share data for unrelated marketing.

We keep enquiry and referral records only for as long as needed for the purpose collected and for reasonable business, insurance and legal record-keeping (typically up to six years after last meaningful contact, or sooner where there is no ongoing purpose). We then delete or anonymise the data.

Access to student information is limited to authorised members of the JSE team. We use reasonable technical and organisational measures to protect data, including restricted access to our portal and CRM. We do not transfer student data outside the United Kingdom unless appropriate safeguards are in place.

Our website uses only strictly necessary cookies to keep you signed in: jse_student for the student portal and jse_session for JSE staff. They last up to 7 days, or until you sign out. We do not use analytics, advertising or tracking cookies.

When you use our enquiry form or sign in, we log your IP address to protect our website from spam and abuse and to limit repeated sign-in attempts.

Students sign in to our portal with a one-time code sent to their email address — no password is needed. Through the portal, students can upload documents (for example photo ID, payslips, proof of address and certificates), which are stored securely with restricted access, and raise support tickets with our team.

Individuals may request a copy of their data, ask us to correct it, restrict processing, object to processing, or request deletion where the law allows. Individuals may also ask for their data in a portable format (data portability) and, where we rely on consent, withdraw that consent at any time. Requests should be sent to info@jseacademic.co.uk. We will respond without undue delay and within one month. Individuals may also complain to the Information Commissioner’s Office (ICO).

This policy will be reviewed at least annually, and whenever our processing or partner arrangements change.

This policy is issued by JSE Academic Ltd and may be updated from time to time. The current version is the version held by the Company and supplied to partners on request.